Public Offer

Public Offer to enter into an agreement for the booking, issuance, payment, and provision of tourism and related services on the EASYBOOKING.TRAVEL website

1. GENERAL PROVISIONS

1.1. This document constitutes an official public offer of EASYBOOKING Limited Liability Company (hereinafter referred to as the "Company", "Agent", or "Service Provider") to enter into an agreement with any fully legally capable individual on the terms and conditions set forth in this Public Offer (hereinafter referred to as the "Offer").

1.2. This Offer governs the relationships arising from the use of the website easybooking.travel, as well as the Company's mobile and other digital interfaces, through which the Client obtains information about services, places orders, makes bookings, effects payments, performs modifications, cancellations, and/or receives documents related to the order.

1.3. This Offer applies to the services available on the website easybooking.travel, including, but not limited to: airline tickets, railway tickets, hotel and other accommodation bookings, package tours and other travel products, transfers, insurance services, eSIM services, visa-related and informational support, as well as other additional and ancillary services available on the website at the time of placing the order.

1.4. Depending on the specific product, the Company may act as:

(a) an agent, intermediary, commission agent, sub-agent, information partner, or technological partner of the respective service provider;

(b) a provider of its own informational, consulting, service, organizational and/or agency services related to search, booking, order processing, and customer support;

(c) in another capacity expressly specified on the website, in the voucher, electronic ticket, order confirmation, insurance policy, itinerary/receipt, fare rules, or in the terms and conditions of the respective service provider.

1.5. Unless expressly stated otherwise in the description of a specific product, the Company is not the direct provider of air transportation, rail transportation, accommodation, insurance, transfer, telecommunications, excursion services, visa processing, or other services included in the order. Such services are provided by the respective service providers under their own terms and conditions, and the rights and obligations related to the actual provision of such services arise directly between the Client (and/or the relevant tourist, passenger, insured person, or eSIM user) and the respective service provider.

1.6. Acceptance of this Offer shall constitute the Client's full, unconditional, and irrevocable agreement to all its terms without any reservations or exceptions. Partial acceptance, acceptance on different terms, or reference by the Client to other documents shall have no legal effect unless otherwise expressly agreed by the Company in writing.

1.7. This Offer constitutes a contract of adhesion and a public contract to the extent applicable under the laws of the Republic of Uzbekistan.

1.8. The text of this Offer is permanently available on the website. The Company reserves the right to amend this Offer unilaterally at any time. The new version shall become effective from the moment of its publication on the website, unless otherwise specified therein. For orders that have already been placed and paid for, the version of the Offer in effect at the time of acceptance shall apply, unless otherwise required by applicable law or the terms of the specific product.

1.9. The Client is responsible for independently reviewing the current version of the Offer, the Personal Data Processing Policy, fare rules, refund and exchange policies, the rules of the respective service providers, and other mandatory terms available on the website or communicated to the Client during the booking process.

2. TERMS AND DEFINITIONS

2.1. For the purposes of this Offer, the following terms shall have the meanings set forth below:

"Website" — the online resource easybooking.travel, including its subdomains, mobile version, mobile applications, personal account, API, and other digital interfaces through which the Company provides access to services.

"Client" — a fully legally capable individual who has reached the legal age required to enter into an agreement and places an order for themselves and/or for the benefit of third parties.

"User" — any person visiting the Website, regardless of registration status or whether an order has been placed.

"Tourist", "Passenger", "Insured Person", "eSIM User", "Service Recipient" — an individual for whose benefit the respective product is issued.

"Order" — a request created on the Website for booking, issuance, payment, modification, or cancellation of services.

"Confirmed Order" — an order that has been accepted for processing and confirmed by the booking system, the Company, and/or the relevant service provider.

"Travel Product" — a combination of travel services sold at a total price or within a single trip.

"Provider" — the direct service provider, including but not limited to: airline carriers, hotels, insurance companies, and other entities.

"Fare" — a set of pricing and other conditions established by the Provider, including refund, exchange conditions, and restrictions.

"Non-Refundable Fare" — a fare under which refunds are not permitted or are restricted.

"Refundable Fare" — a fare under which refunds are permitted in full or in part.

"Actual Expenses Incurred (AEI)" — monetary amounts associated with the execution, modification, or refund of an order.

"Personal Account" — the Client's individual section on the Website.

"Acceptance" — actions performed by the Client indicating acceptance of the Offer.

"Electronic Document" — any document in electronic form related to the order.

"No-show" — failure of the Client to appear at the time of service commencement.

"Chargeback" — a procedure for disputing a payment through the bank.

2.2. If a term is not defined in this Offer, it shall be interpreted in accordance with the meaning derived from this Offer, the rules of the respective product, established business practices, and applicable law.

3. SUBJECT MATTER OF THE AGREEMENT

3.1. The Company undertakes, for a fee, to provide the Client with services related to search, selection, information support, booking, issuance, sale, reissuance, cancellation, order management, and/or the provision of travel and other ancillary services, while the Client undertakes to timely and fully pay for the order, agency/service fees, Actual Expenses Incurred (AEI), and any other amounts payable.

3.2. The specific scope of services shall be determined by the Order placed, the booking confirmation, the electronic documents related to the Order, the data available on the Website, the applicable fare rules, and the terms and conditions of the respective Provider.

3.3. Information regarding availability, pricing, class of service, refund conditions, seat availability, room type, baggage allowance, exchange options, entry requirements, insurance risks, coverage limits, eSIM activation periods, tour composition, and other service characteristics may be changed by the Provider in real time. Until the final confirmation and/or issuance of the relevant document, the Company does not guarantee the preservation of price or availability.

3.4. Where the Company, in respect of a particular product, provides only a technological platform for access to the Provider's data, the Company's obligations shall be limited to ensuring proper processing of the Order and delivery of documents to the Client to the extent dependent on the Company.

4. AGREEMENT FORMATION AND ACCEPTANCE

4.1. The agreement between the Company and the Client shall be deemed concluded from the moment the Client accepts the Offer.

4.2. Acceptance of the Offer shall be deemed to occur upon the Client performing any of the following actions: (a) registration of a Personal Account; (b) initiation of the order process with confirmation of agreement to the Offer; (c) clicking buttons such as "Book", "Pay", "Confirm", "Continue", "Proceed", "Purchase", "Agree", or any similar action; (d) full or partial payment of the Order; (e) submission to the Company of documents and/or data required for the provision of the service; (f) actual use of documents or services related to the Order.

4.3. Acceptance of the Offer shall be legally equivalent to the handwritten signing of an agreement in hard copy form, unless otherwise required by applicable law or expressly agreed by the Parties.

4.4. The Client agrees that documents, notifications, invoices, receipts, itineraries/receipts, vouchers, insurance policies, confirmations, consents, change notices, and other legally significant information may be generated, stored, and transmitted in electronic form.

5. CLIENT STATUS AND THIRD-PARTY BOOKINGS

5.1. The Client confirms that they possess the necessary legal capacity and authority to enter into this agreement, make payments, provide personal data of third parties, and make decisions regarding the services being ordered.

5.2. If the Client places an Order for the benefit of one or more third parties, the Client confirms that: (a) they are duly authorized by such persons to provide their personal data and to place, modify, cancel, and pay for the Order; (b) they have informed such persons of all applicable terms of the Order, including fare rules, refund and exchange conditions, entry and transit requirements, baggage rules, accommodation conditions, insurance terms, and personal data processing policies; (c) they bear full responsibility before the Company for the accuracy of all provided data, for obtaining the necessary consents, and for any consequences arising from the absence of such consents.

5.3. The Company shall have the right to consider the Client as acting in the interests of all service recipients under the Order, unless otherwise follows from the nature of the Order.

5.4. Orders involving minors, persons with reduced mobility, pregnant women, passengers with special needs, animals, oversized or special baggage, as well as special categories of transportation or accommodation, shall be subject to the specific rules of the relevant Provider. The Client is obliged to verify applicable restrictions in advance. The Company shall not be liable for refusal of transportation, accommodation, or service in case of non-compliance with such rules.

6. REGISTRATION, PERSONAL ACCOUNT, AND USE OF THE WEBSITE

6.1. In order to access certain features of the Website, the Client may create a Personal Account.

6.2. The Client is responsible for maintaining the confidentiality of their login credentials, password, verification codes, and other access tools. All actions performed using the Client's account shall be deemed to have been performed by the Client, unless the Client proves unauthorized access, provided that the Company has been notified in a timely manner.

6.3. The Client shall promptly notify the Company of any suspected compromise of their account credentials.

6.4. The Client shall not: (a) use the Website for unlawful purposes; (b) interfere with the operation of the Website, circumvent technical restrictions, or use bots, scripts, parsers, or other automated means of access without the Company's prior written consent; (c) provide false, incomplete, or misleading information; (d) make fictitious, fraudulent, or speculative bookings; (e) violate the rights of the Company, Providers, or third parties.

6.5. The Company reserves the right, without prior notice, to restrict, suspend, or terminate the Client's access to the Website, Personal Account, and/or specific features in case of violation of the Offer, suspicion of fraud, unlawful transactions, spam activity, breach of payment obligations, security requirements, or on other reasonable grounds.

6.6. The Website, its software code, design, database, content, trademarks, logos, texts, graphics, photographs, and other materials are the intellectual property of the Company and/or third-party rights holders and may not be used without proper authorization.

7. ORDER PROCESSING AND FULFILLMENT PROCEDURE

7.1. The Order may be placed by the Client independently via the Website and/or with the assistance of the Company's representatives through agreed communication channels.

7.2. Prior to confirming the Order, the Client is obliged to carefully verify: (a) full name strictly in accordance with identification documents; (b) date of birth, gender, citizenship, passport details, and document validity periods; (c) itinerary, dates, times, airports/stations, and number of passengers/tourists; (d) room category, type of accommodation, meal plan, transfer, baggage, and additional services; (e) applicable fare rules, refund, exchange, no-show conditions, and any restrictions; (f) total Order price, currency, payment deadlines, and the scope of included services.

7.3. The provision by the Client of incorrect, incomplete, outdated, or inconsistent data shall be at the Client's own risk. The Company shall not be obliged to verify the accuracy of such data beyond standard technical checks, unless such verification is expressly required by law or by the nature of the specific service.

7.4. Upon placement of the Order, the Company and/or the Provider shall process it. Until final confirmation, the Order may have a preliminary status, including pending confirmation, pending payment, or other similar status.

7.5. The Company reserves the right to request additional documents, confirmations, consents, payment method details, contact information, document copies, or other information necessary for verification, processing, and fulfillment of the Order, as well as for compliance with Provider, banking, payment partner, legal, security, and anti-fraud requirements.

7.6. If the Provider does not confirm the Order under the originally selected conditions, the Company shall have the right to: (a) offer an alternative option; (b) propose a different price, class, room type, flight, date, Provider, or service composition; (c) refuse to process the respective Order; (d) refund the received funds in accordance with this Offer and applicable rules.

7.7. The Company's obligation to deliver electronic documents related to the Order shall be deemed fulfilled from the moment such documents are sent to the email address provided by the Client, uploaded to the Personal Account, sent via messenger, SMS, push notification, or any other agreed communication channel, as well as from the moment access to such documents is granted in the booking system.

7.8. The Client is obliged to independently verify all received documents and immediately, but in any case prior to the commencement of the service, notify the Company of any detected errors. If the Client fails to report discrepancies in a timely manner, the Order shall be deemed accepted as correct, except in cases where the error occurred due to the Company's fault and could have been objectively identified prior to the commencement of the service.

8. PRICE, CURRENCY, PAYMENT, AND RECALCULATION

8.1. The price of the Order is determined based on Provider data, applicable fares, exchange rates, taxes, fees, the Company's agency/service fees, payment infrastructure commissions, and other pricing elements specified at the time of booking.

8.2. If the Website indicates a price in a foreign currency or an equivalent thereof, payment shall be made in the national currency of the Republic of Uzbekistan — Uzbek soum (UZS), unless otherwise expressly specified by the Company and permitted by applicable law. Conversion shall be carried out in accordance with the rates and rules specified on the Website, in the Order, or in the issued invoice.

8.3. Prices and availability are dynamic. Prior to full payment and final confirmation, the Provider may change the price, availability, or other parameters of the service. In such cases, the Company shall have the right to request an additional payment, offer an alternative, or refund the received payment.

8.4. The Company may establish deadlines for payment, including prepayment, partial payment, additional payment, and full settlement. Failure to meet payment deadlines entitles the Company, without prior notice, to:

(a) cancel the Order;

(b) release reserved seats/services;

(d) refuse further service until outstanding obligations are settled in full.

8.5. The Client's payment obligation shall be deemed fulfilled upon the actual receipt of funds in the account of the Company, the payment partner, or the Provider, unless otherwise specified by the applicable payment method.

8.6. The Client acknowledges that banks, payment systems, payment partners, card issuers, acquiring banks, e-wallet operators, or other entities may apply their own fees, limits, security checks, and processing times. Such fees, if not charged directly by the Company, shall not be subject to refund by the Company.

8.7. In the event of an obvious technical, arithmetic, currency, system, integration, or other error affecting the price, service composition, taxes, fees, availability, or other material terms, the Company shall have the right, prior to the commencement of the service, to cancel the Order, suspend its execution, or offer the Client rebooking under correct conditions. If the Client does not agree, the Company shall refund the amounts actually received, less non-refundable payment infrastructure fees, provided such deductions occurred not due to the Company's fault and are permitted under applicable law.

8.8. In the event of suspected fraudulent payment, unauthorized transaction, circumvention of restrictions, use of third-party payment instruments, or other violations, the Company shall have the right to suspend the Order, request additional verification, refuse performance, and/or transfer relevant information to the bank, payment partner, or competent authorities.

8.9. If the Client initiates an unjustified chargeback in relation to services duly provided or lawfully retained, the Company shall have the right to recover from the Client all losses incurred as a result of such dispute, including Actual Expenses Incurred (AEI), banking fees, and dispute handling costs.

9. DOCUMENTS AND CLIENT OBLIGATIONS PRIOR TO TRAVEL OR SERVICE COMMENCEMENT

9.1. The Client shall independently and in advance verify the availability and validity of all documents required for travel and for receiving the services, including but not limited to: passports, ID documents, visas, entry/transit/exit permits, parental consent for minors, medical documents, certificates, banking documents, animal transport documents, booking confirmations, and any other required documentation.

9.2. The Company may provide general guidance regarding travel requirements; however, it does not guarantee their completeness, accuracy, or applicability to the Client's specific situation without additional verification. The final responsibility for verifying up-to-date requirements rests with the Client.

9.3. The Client is responsible for arriving at the place of service commencement in a timely manner, taking into account the rules of the respective Provider, including check-in deadlines, baggage drop-off, security procedures, check-in/check-out times, boarding, transfers, excursion schedules, and other procedures.

9.4. Failure to appear, late arrival, refusal to travel, lack of required documents, travel restrictions, entry/exit bans, medical limitations, name discrepancies, absence of a visa, expired passport, lack of parental consent for minors, violation of transit or customs regulations, improper behavior, intoxication, or similar circumstances shall be deemed to be at the Client's risk and shall not create any obligation for the Company to refund payments beyond the rules of the Provider and this Offer.

10. SPECIAL TERMS FOR CERTAIN TYPES OF PRODUCTS

10.1. Air Tickets

10.1.1. The air transportation agreement is concluded directly between the passenger and the airline. The Company provides agency, service, informational, and organizational support related to the search, booking, issuance, and servicing of air tickets.

10.1.2. Air transportation is subject to the rules of the respective airline, applicable fare conditions, aviation security requirements, customs, immigration, sanitary, and other mandatory regulations.

10.1.3. The Company shall not be liable for flight cancellations, delays, rescheduling, merging of flights, changes in departure/arrival times, airport substitutions, aircraft changes, overbooking, missed connections, denied boarding, or actions of handling companies, airports, or airlines.

10.1.4. Baggage, carry-on allowances, special meals, seat selection, onboard services, transportation of animals, infants, unaccompanied minors, medical devices, and oversized baggage are subject to separate rules and may require additional confirmation.

10.1.5. Charter, promotional, discounted, and other special fares are generally non-refundable and non-exchangeable unless explicitly stated otherwise by the Provider.

10.2. Railway Tickets

10.2.1. The transportation agreement is concluded directly with the respective railway carrier.

10.2.2. Refunds, exchanges, boarding procedures, passenger identification, and other conditions are governed by the rules of the railway carrier and the applicable fare.

10.2.3. The Company shall not be liable for schedule changes, carriage/seat substitutions, train cancellations, delays, or actions of railway stations and carriers.

10.3. Accommodation (Hotels, Apartments, Other Lodging Facilities)

10.3.1. Accommodation services are provided by the respective lodging facility or its authorized Provider.

10.3.2. Property category, photos, descriptions, infrastructure, meal plans, views, floor level, bed configuration, availability of multilingual staff, early check-in and late check-out conditions are provided based on Provider data and may be subject to change.

10.3.3. Any special requests (view, floor, bed type, connecting rooms, proximity, special meals, etc.) are forwarded to the Provider without guarantee of fulfillment unless explicitly confirmed as guaranteed.

10.3.4. Check-in and check-out are carried out in accordance with the rules of the respective accommodation provider. Tourist/city taxes, deposits, resort fees, environmental fees, parking, minibar, early check-in, late check-out, laundry, spa services, additional meals, and other local charges may be payable on-site.

10.3.5. Overbooking, refusal of accommodation due to Provider-related reasons, accidents, infrastructure limitations, seasonal maintenance, temporary closures, weather conditions, and sanitary restrictions fall within the responsibility of the Provider. The Company shall provide reasonable assistance in communication but shall not be obliged to compensate such circumstances from its own funds unless required by law.

10.4. Tours and Travel Products

10.4.1. The composition of a tour is determined by the itinerary, Order, voucher, booking confirmation, and Provider/tour operator documentation.

10.4.2. Where a tour includes transportation, accommodation, transfers, excursions, meals, visa support, insurance, or other services, each component shall additionally be subject to the rules of the respective Provider.

10.4.3. Tour programs, sequence of visits, excursion schedules, hotels, carriers, guides, meal arrangements, and other elements may be modified due to operational necessity, safety considerations, weather conditions, government directives, force majeure, logistics, insufficient group size, or other objective reasons, with provision of a comparable alternative where possible.

10.4.4. If a tour requires a minimum group size, the Company and/or tour operator may cancel the tour if the minimum is not met and offer an alternative or a refund within the limits of the amounts received.

10.5. Insurance

10.5.1. The Company may act as an intermediary in arranging insurance products. Insurance services are provided by the insurance company under the terms of the policy and applicable rules.

10.5.2. The Company is not an insurer, does not determine coverage, and does not make decisions regarding claim recognition, compensation amounts, or claim denials.

10.5.3. The Client is responsible for independently reviewing insurance terms, exclusions, deductibles, coverage limits, territorial scope, and claim procedures.

10.5.4. In the event of an insured event, the Client must follow the procedures established by the insurer. Failure to submit required documents, late notification, unauthorized payments, or other violations may result in denial of coverage and shall be at the Client's risk.

10.6. Transfers

10.6.1. Transfer services are provided by the respective transport Provider.

10.6.2. The Client must comply with pick-up time and location, provide accurate flight and arrival details, and maintain communication availability. No-show, lack of contact, delays, incorrect data, or failure to complete formalities on time may result in no-show status and 100% charge.

10.6.3. For shared transfers, waiting times, passenger collection, route adjustments, and limited waiting periods may apply.

10.6.4. The Company shall not be liable for traffic conditions, weather, inspections, technical issues, or decisions of transport providers or authorities.

10.7. eSIM and Digital Communication Services

10.7.1. eSIM and digital communication services are provided by the respective telecom operator or aggregator.

10.7.2. The Client's device must support eSIM technology, be compatible, free of restrictions, and properly configured by the Client.

10.7.3. The Client is responsible for verifying device compatibility, coverage territory, data volume, validity period, activation rules, and network limitations prior to purchase.

10.7.4. After delivery of a QR code, activation code, digital profile, link, or other activation tool, refunds are generally not permitted unless otherwise specified by the Provider.

10.7.5. The Company shall not be liable for signal quality, coverage, data speed, device incompatibility, phone settings, local operator restrictions, or other factors dependent on the telecom Provider or Client's equipment.

10.8. Visa and Advisory Support

10.8.1. The Company may provide informational, consulting, and intermediary services related to document preparation and visa appointment scheduling.

10.8.2. The Company is not a decision-making authority and does not guarantee visa issuance, processing timelines, absence of additional requests, or a positive outcome.

10.8.3. Consular, visa, service, and similar fees are non-refundable unless otherwise specified by the relevant authority or Provider.

10.8.4. Visa refusals, delays, issuance for a shorter period than expected, additional checks, administrative restrictions, and other decisions of competent authorities shall be at the Client's risk.

11. MODIFICATION, CANCELLATION, REFUNDS, AND NO-SHOW

11.1. Any modification of a confirmed Order (including but not limited to name, surname, dates, itinerary, flight, hotel, room type, number of travelers, meal plan, transfer, insurance, contact details, service composition, package, travel duration, eSIM provider, etc.) shall be treated as a separate paid transaction and may be impossible unless permitted by the Provider.

11.2. If modification is not possible within the existing booking, the Company may process such change as a cancellation of the original Order and creation of a new Order, applying all applicable penalties, Actual Expenses Incurred (AEI), new fares, price differences, and fees.

11.3. The refund amount shall be determined based on:

(a) the Provider's rules;

(b) fare type and class;

(d) timing of the request;

(e) issuance/activation/confirmation status;

(f) presence of a no-show;

(g) AEI of the Company and third parties;

(h) payment infrastructure fees, if actually charged and not refunded to the Company.

11.4. If the Order or any service is booked under a non-refundable fare, no refund shall be provided in full or in part, except as required by mandatory law or Provider rules.

11.5. The Company's agency, service, consulting, and organizational fees are generally non-refundable once Order processing has commenced, unless otherwise expressly stated by the Company.

11.6. Refunds shall be made using the original payment method, unless otherwise agreed by the Company or restricted by law/payment systems.

11.7. The timeframe for receiving refunded funds depends on banks, payment systems, Provider regulations, and other parties. The Company is not responsible for processing delays beyond its control.

11.8. Where a refund depends on funds received from the Provider, the Company shall transfer funds to the Client only after receipt and identification of the refund amount.

11.9. In cases of no-show, late cancellation, non-use of service, interrupted trip, voluntary waiver of part of services during the trip, early hotel check-out, missed transfer, unused transportation segment, loss of subsequent segments under carrier rules, and similar circumstances, refunds shall be limited to what is permitted under the rules of the respective Provider.

11.10. Some Providers apply the rule that failure to use the first segment/first night/first service results in cancellation of subsequent services. The Client is responsible for independently taking such rules into account.

12. LIABILITY OF THE PARTIES. LIMITATION OF THE COMPANY'S LIABILITY

12.1. The Company shall be liable for the proper provision of its own agency, informational, consulting, organizational, and service functions within the scope of its actually assumed obligations.

12.2. The Company shall not be liable for the acts, omissions, decisions, errors, insolvency, bankruptcy, technical failures, and other circumstances of Providers and third parties, including but not limited to: airlines, railway carriers, tour operators, accommodation facilities, insurance companies, visa authorities, consulates, eSIM operators, transport companies, payment organizations, banks, GDS/CRS, and other booking systems.

12.3. The Company shall not be liable for:

(a) visa refusals or travel/entry/exit/transit restrictions;

(b) denied boarding, check-in, accommodation, train boarding, eSIM activation, or insurance claim payment;

(d) cancellations, delays, overbooking, insufficient group size;

(e) weather conditions, epidemics, sanitary restrictions, government acts, political decisions, or strikes;

(f) loss, damage, or delay of baggage and personal items;

(g) mismatch with the Client's subjective expectations regarding comfort level, service, weather, views, queues, facility occupancy, surroundings, seasonal works, infrastructure, and similar circumstances;

(h) consequences of the Client providing incorrect, incomplete, or untimely data and documents;

(i) consequences of the Client's independent actions, including those taken directly with the Provider without the Company's involvement;

(j) inability to use a service due to Client's device incompatibility, lack of internet, connection failures, operator restrictions, or device settings;

(k) indirect damages, loss of profit, reputational losses, missed meetings, missed connections, costs of alternatives, and other indirect consequences, unless otherwise mandatorily required by law.

12.4. To the maximum extent permitted by law, the Company's total liability for any claim by the Client shall be limited to the amount of the agency/service fee actually received by the Company for the respective Order, or a lesser amount if a greater scope of liability does not expressly follow from mandatory law.

12.5. The Company is not obligated to compensate the Client for amounts that were not received by the Company from Providers or that have been lawfully retained by them in accordance with their rules.

12.6. If the Client's actions result in losses, penalties, claims from Providers, banks, authorities, or third parties for the Company, the Client shall indemnify the Company for such losses in full.

13. FORCE MAJEURE

13.1. The Parties shall be released from liability for full or partial non-performance of obligations caused by force majeure circumstances that arose after conclusion of the agreement and that the Parties could not have foreseen or prevented by reasonable measures.

13.2. Force majeure includes, without limitation: natural disasters, fires, floods, earthquakes, epidemics, pandemics, states of emergency, military actions, terrorist acts, mass disturbances, cyberattacks, infrastructure outages, border closures, flight restrictions, acts and prohibitions of government authorities, strikes, technical failures, and other similar circumstances.

13.3. If force majeure affects the execution of an order, refunds, rescheduling, modifications, and other consequences shall be determined primarily by the rules of the respective Provider, the amounts actually returned by them, and mandatory legal norms.

14. CLAIMS AND DISPUTE RESOLUTION

14.1. The Client shall submit a claim in written or electronic form with supporting documents, Order details, and the substance of the request.

14.2. Unless a different deadline is established by mandatory law or the rules of a specific Provider, the claim must be submitted to the Company within a reasonable time, but no later than 20 calendar days from the end of the trip or from the date the Client became or should have become aware of the violation.

14.3. The Company shall review the claim within 10 business days from the date of receipt of all required documents, unless a longer period is required by the nature of the claim or established by law/Provider rules. If it is necessary to obtain the Provider's position, the review period shall be extended by the time objectively required to obtain such position.

14.4. For disputes related to services of direct Providers, the Company may forward the claim to the Provider or involve them in the review. Such forwarding does not constitute the Company's admission of liability for the Provider's actions.

14.5. The Parties undertake to follow the mandatory pre-trial procedure to the extent required by law.

14.6. If a dispute is not resolved through negotiation, it shall be referred to the court at the Company's location, unless otherwise mandatorily required by the legislation of the Republic of Uzbekistan on consumer protection and jurisdiction.

15. PERSONAL DATA AND CONSENT

15.1. By accepting this Offer and/or placing an order, the Client confirms that they have reviewed the terms of personal data processing and consents to the Company processing their personal data, and also confirms the existence of lawful grounds for providing the Company with the personal data of third parties included in the order.

15.2. The Company may collect, record, systematize, accumulate, store, refine, retrieve, use, transfer, anonymize, block, delete, and destroy personal data for the purposes of:

(a) registration on the Website and servicing the Personal Account;

(b) processing, payment, management, modification, refund, and cancellation of the Order;

(d) compliance with legal requirements, accounting, tax, migration, currency, transport, insurance, and other regulations;

(e) fraud prevention, security assurance, and resolution of payment disputes;

(f) customer support, sending notifications, and legally significant communications;

(g) improvement of service quality, analytics, statistics, personalization of offers, and marketing communications where proper grounds exist.

15.3. For the execution of an order, the Company may transfer personal data to third parties, including Providers, tour operators, airlines, hotels, insurance companies, eSIM operators, transport companies, visa centers, consular authorities, banks, payment systems, acquiring banks, IT contractors, contact centers, and other parties involved in the execution of the order.

15.4. The Client understands and agrees that the provision of international travel services may by its nature require cross-border transfer of personal data to foreign jurisdictions and the information systems of Providers.

15.5. The Client undertakes not to provide excessive, irrelevant, or legally prohibited information. If the provision of special categories of data, medical information, information about minors, or other sensitive data is required for the execution of the service, the Client confirms the existence of proper grounds and consents.

15.6. The Client may contact the Company regarding personal data processing in the manner specified on the Website and in the Company's details.

16. NOTIFICATIONS AND ELECTRONIC COMMUNICATION

16.1. The Client agrees to receive notifications from the Company related to the order, payment, changes to terms, refunds, document requirements, Provider notifications, technical messages, and other information material to the performance of the agreement.

16.2. The Company may send notifications via email, SMS, push notifications, through the Personal Account, messengers, by phone, and through other communication means provided by the Client.

16.3. A notification shall be deemed received by the Client from the moment it is sent by the Company to the contact details provided by the Client, unless proven otherwise.

16.4. The Client is obliged to keep their contact details up to date. The risk of not receiving messages due to errors, blockages, full inbox, spam filters, disabled phone, outdated contact details, and other circumstances on the Client's side shall be borne by the Client.

17. INTELLECTUAL PROPERTY AND RESTRICTIONS ON USE OF THE WEBSITE

17.1. All content on the Website, including software code, interfaces, databases, texts, images, logos, trademarks, design, and the selection and arrangement of materials, is protected by intellectual property legislation.

17.2. The User is prohibited from copying, reproducing, distributing, modifying, decompiling, extracting data, creating derivative works, using the Website's content for commercial purposes, or otherwise using the Website beyond personal non-commercial use without the written permission of the rights holder.

18. ANTI-FRAUD, SANCTIONS, AND COMPLIANCE

18.1. The Company may verify orders, payments, documents, and Client behavior for fraud, money laundering, circumvention of sanctions, export controls, payment restrictions, migration limitations, and other mandatory requirements.

18.2. If execution of an order becomes impossible or unlawful due to sanctions, bank/Provider restrictions, compliance checks, security requirements, or mandatory instructions, the Company may refuse to execute the order, suspend it, or require substitution of data/route/service recipient.

19. MISCELLANEOUS

19.1. The invalidity of any individual provision of the Offer shall not affect the validity of its remaining provisions.

19.2. The Company's inaction in the event of a Client's violation of the Offer shall not constitute a waiver of the Company's right to require compliance with the Offer in the future.

19.3. In all matters not regulated by this Offer, the Parties shall be guided by the legislation of the Republic of Uzbekistan, the mandatory rules of the respective Providers, and the terms of the specific order.

20. COMPANY DETAILS

EASYBOOKING LLC

Legal address: Republic of Uzbekistan, Samarkand, A. Temura str., 162

TIN: 306784524

Bank account: 20208000605132340001

at the Samarkand branch of ACB "InFinBank"

MFO: 01133

Website: https://easybooking.travel

Support email: support@easybooking.uz

Phone: 1240

21. FINAL ACKNOWLEDGEMENTS BY THE CLIENT

21.1. By accepting the Offer, the Client confirms that they:

(a) have carefully read and understood all terms of the Offer;

(b) agree that the Company in many cases acts as an intermediary, and the actual services are provided by Providers;

(d) understand the dynamic nature of pricing and possible changes before final confirmation;

(e) confirm the accuracy of all entered data;

(f) accept the risks associated with non-compliance with travel, document, check-in, and service use requirements.

21.2. In the interest of transparency in online sales, the Website may additionally publish brief rules for specific products, FAQs, refund policies, promotional terms, fare notices, and other documents. Such documents shall be considered an integral part of the contractual terms to the extent they are directly related to the placed order and communicated to the Client prior to acceptance.