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Public Offer
FOR THE PROVISION OF BOOKING, ISSUANCE AND SALE OF TICKETS AND OTHER SERVICES VIA THE EASYBOOKING.TRAVEL WEBSITE
1. GENERAL PROVISIONS
1.1. This document constitutes an official offer by EASYBOOKING LLC (hereinafter referred to as the Agent) to enter into an agreement under the terms and conditions set forth below.
1.2. By ordering the Agent’s services, the Client confirms full awareness of the scope of services, the timeframes, procedures and methods of their provision, as well as the liability of the parties, and fully and unconditionally accepts the terms of this public agreement (hereinafter referred to as the “Offer”), which, in accordance with Part 2 of Article 369 of the Civil Code of the Republic of Uzbekistan, constitutes a public agreement (offer).
1.3. All agreements for the provision of transportation services, information about which is published on the Website, are concluded by the Client/passengers directly with the carriers providing such services.
1.4. The Agent reserves the right to amend this Agreement unilaterally at any time. In particular, all offers, prices, and sales conditions published in the booking system may be changed without prior notice to the Client, may be limited by time, seat availability, advance booking periods, travel dates, minimum or maximum length of stay at the destination, weekends and public holidays, seasonal price fluctuations, waiting lists, as well as affected by strikes, temporary unavailability of booking systems and/or other changes, conditions, or restrictions.
Such amendments shall enter into force and become binding on the Client from the moment they are published on the Website. The Client undertakes to monitor changes to the Agreement independently; no additional notifications regarding amendments to the Agreement shall be sent by the Agent to the Client.
1.5. Activation by the Client of any section of the booking system constitutes the Client’s consent to the terms and proposals set forth in this Agreement.
1.6. This Agreement shall be deemed concluded at the moment the Client clicks the “Booking” button in the “Booking Confirmation” section on the Website. Performing this action constitutes acceptance of the Agent’s offer by the Client, that is, the Client’s final consent to all terms of this Agreement and the conclusion and execution of the Agreement by both parties.
1.7. By performing actions constituting acceptance of this Offer, the User (Client) thereby confirms their legal capacity and legal competence, financial solvency, and awareness of responsibility for the obligations assumed as a result of concluding this Agreement. The Client also confirms the accuracy of their personal data and the data of the passengers for whom an Electronic Passenger Ticket is purchased and assumes full responsibility for the accuracy, completeness, and reliability of such data. The Client assumes all possible commercial risks (placing a new order, change of fare, non-refund of funds, etc.) associated with errors and inaccuracies made when providing personal data and/or completing a booking.
The Client is informed, understands, and agrees that if an order is placed not only for themselves but also for third parties (passengers), then from the moment of payment of the order, the Client and the passenger are persons who have independently and separately entered into carriage agreements directly with the air carriers. Each of such persons is entitled to act independently in relations with air carriers with regard to ticket refunds and reissuance (termination of the carriage agreement).
Issues related to refunds of ticket costs to the Client/passengers in the event of termination or modification of the carriage agreement are governed by Section 6 of this Offer.
1.8. The booking system is a dynamic system whose components may be modified or supplemented at any time; therefore, the Client is offered to use the booking system on an “as is” basis. In the event of full or partial inoperability of the system or its components for any period of time, as well as in the absence of the Client’s access to the system or the occurrence of any indirect or direct costs related to such circumstances, the Agent shall bear no liability to the Client.
1.9. Since the Agent does not control the process of data transmission across the Internet through commercial access networks and cannot determine the level of information security on the computer used by the Client, the Agent provides no guarantees regarding the secure transmission of information via the Internet from the Client’s computer to the Agent’s Website. The Client uses the Internet at their own risk and is obliged to independently take measures to protect their personal information and secure their personal computer from unauthorized access by third parties.
2. TERMS AND DEFINITIONS
For the purposes of this Public Offer, the following terms and definitions shall have the meanings set forth below:
Agent — EASYBOOKING Limited Liability Company, authorized to sell services of suppliers within the framework of concluded agreements.
User (Client) — a legally capable individual (having reached the age of 18) who has entered into this Agreement and placed an order for the Agent’s services available on the Website, related to the provision of information about carriers and the services rendered by them, booking, issuance of tickets and their subsequent purchase by the Client for personal use not related to entrepreneurial activity.
Offer — a proposal addressed to one or more specific persons, which is sufficiently definite and expresses the intention of the person making the proposal to consider themselves bound by a contract with the addressee who accepts the proposal. This document is published on the Internet at: https://easybooking.travel/terms
Acceptance of the Offer — the full and unconditional acceptance of the terms of the Offer by the User (Client) through actions indicating the intention to use the Agent’s website for the purpose of arranging services.
Place of Conclusion of the Agreement — the location of the legal entity issuing the Offer, namely: the Republic of Uzbekistan, the city of Samarkand.
Website (Site) — the Internet resource https://easybooking.travel, as well as the Website’s versions and applications for mobile devices, developed, inter alia, to facilitate the Client’s review of the Rules, as well as for direct online booking, issuance of electronic tickets and purchase of related services.
Order — a duly completed request (independent offer) submitted by the Client for the provision of services selected on the Website and related to booking and purchasing tickets at the desired price (including the cost of the Agent’s services).
Electronic Passenger Ticket (hereinafter referred to as the “Ticket”) — a document certifying the air carriage agreement between the air carrier and the Client/passenger, in which information about the carriage of the Client/passenger and baggage is presented in electronic and digital form. The Electronic Ticket is stored in the air carrier’s database and cannot be lost by the passenger.
Itinerary/Receipt — an extract from the automated air transportation booking system containing information about the carriage, full passenger details, route, form and details of payment, the electronic passenger ticket number, booking reference and other relevant data. It is sent to the Client electronically via information and telecommunication networks as confirmation of the purchase of the Electronic Ticket and for informational purposes.
Booking System — an automated booking system containing air carriers’ information regarding flight schedules, seat availability, fares and fare rules, as well as other conditions for the provision of services offered by air carriers. Such information is published on the Website strictly as it is presented in the booking systems by the direct service providers or their authorized representatives.
The Booking System is a dynamic system whose components may be modified or supplemented at any time; therefore, the Client is offered to use the Booking System on an “as is” basis, at their own risk, without any warranties, conditions, obligations or representations, express or implied, as provided by applicable law.
The Agent also does not guarantee the suitability of the Booking System for any particular purpose, its uninterrupted availability, the availability of air carriers’ products and/or websites, their continuous, timely, secure and error-free operation, nor the safety, completeness and accuracy of transmitted information, the availability of an Internet connection, or the transmission of data via the Internet.
Personal Account — the Client’s personal section on the Agent’s Website. This section contains confidential information accessible only to the individual user and protected by authorization credentials (login and password).
Employee — an employee of the Agent who directly services the Client’s order.
Carrier / Service Provider — a carrier that provides transportation services to the Client and/or passengers and/or is related to other services provided for the relevant mode of transport.
Payment Partner — any third-party organization that accepts payments in favor of the Agent and has a valid agreement with the Agent for accepting such payments at the time the payment is made.
Passenger / Air Passenger — an individual for whom the Client is entitled, in accordance with the terms of this Offer, to purchase a ticket, and who is not a party to this Offer.
Charter Transportation — non-scheduled air transportation performed by a carrier on the basis of an air charter agreement, i.e., an agreement for the chartering of all or part of the capacity of an aircraft. Tickets for charter flights are non-refundable and non-exchangeable.
Notification — a service whereby the Agent notifies the Client by email or telephone in the event of changes made by the carrier to the departure date/time, flight delays or flight cancellations. This service is additional and is arranged only simultaneously with the issuance of the ticket.
3. WEBSITE REGISTRATION. USE OF THE BOOKING SYSTEM
3.1. For the purpose of placing an Order, the Client is entitled to register on the Website.
3.2. The Agent shall not be liable for the accuracy or correctness of the information provided by the Client.
3.3. The Client undertakes not to disclose the login and password specified during registration to third parties and to take all necessary measures to keep such information confidential. If the Client has any reason to suspect that the security of their login and password has been compromised or that they may be used by unauthorized third parties, the Client shall immediately change the password via their Personal Account.
3.4. Placing an Order with registration on the Agent’s Website in all cases constitutes the Client’s conclusion and execution of this Offer and imposes on the Client the obligations provided for herein.
3.5. The Agent independently determines whether to grant the Client access to the Personal Account.
4. ORDER PLACEMENT AND FLIGHT EXECUTION PROCEDURE
4.1. An Order shall be placed by the Client independently on the Website in accordance with the terms of this Offer, the provisions of this Section, and the instructions published on the Website.
4.2. The booking procedure consists of three stages.
At the first stage, the Client selects the flight option most suitable for them and reviews the terms of this Offer, the rules of carriage, and the fare rules of the air carrier of interest to the Client.
The second stage involves preliminary booking of seats/tickets for the flight selected by the Client. At this stage, the Client selects the payment method and pays the amount specified in the generated Order. This amount includes the cost of the Agent’s services as well as an advance payment equal to the preliminary cost of the air ticket.
At the third stage, if the air carrier’s offer specified in the Order is available, the ticket is issued. In exceptional cases where the air carrier’s offer specified in the Order is unavailable, the ticket shall be issued after additional coordination with the Client regarding an alternative offer and payment of the difference up to the corresponding class (if required).
4.3. When placing an Order, the Client is obliged to complete all fields marked as mandatory on the Website.
4.4. In order to avoid errors and inaccuracies when booking tickets, the Agent strongly recommends that, after receiving an email with Order details, the Client follow the link to the Order contained in the email and verify the accuracy of the information provided. If necessary, the Client should contact an Agent’s employee by the telephone numbers indicated on the Website or by email to verify and уточнить the information provided, since the Agent cannot provide comprehensive flight information electronically. If the Client does not contact the Agent’s employee, no claims related to booking errors, Client’s losses, trip disruptions, or similar issues shall be accepted.
4.5. Information published on the Agent’s Website regarding air carriers’ offers does not constitute an offer within the meaning of an air carriage agreement, is of an advertising nature, and represents only an invitation for the Client to submit an Order to the Agent (an offer to conclude an air carriage agreement with the air carrier at the desired price, including the cost of the Agent’s services) in electronic form. The price of the services selected by the Client during booking on the Website is not final and may change. The final cost of services is determined only after the Agent’s employees verify the availability of the selected offer, coordinate its price with the air carriers, and determine any possible discounts for the Client. The Client shall not be entitled to require the Agent to conclude an agreement at the price indicated on the Website if the relevant offer is unavailable from the air carrier.
4.6. Funds received from the passenger as an advance payment shall be refunded to the passenger if the Agent is unable to find an available offer that complies with the Client’s Order and the Client refuses the alternative offer proposed by the Agent (with or without an additional payment up to the corresponding class).
4.7. If the air carrier has an available offer corresponding to the Client’s Order, the advance payment received by the Agent within the time period established by the carrier shall be transferred to the air carrier as payment for air carriage in the manner agreed between the Agent and the air carrier.
4.8. Orders placed by the Client are final. Immediately after the Agent receives a completed Order from the Client, an email containing the Order details is sent to the Client’s email address. The Client must then make the payment. In certain cases, ticket issuance may take place within 24 hours from the moment the Order is paid. After payment, the Client must ensure receipt of the Itinerary/Receipt within 24 hours. The Itinerary/Receipt confirms that the ticket has been issued for the Client/passengers under the paid Order and is sent to the email address specified in the Order. If the Client does not receive the Itinerary/Receipt, they must contact the Agent to determine the reasons and confirm the issuance of the ticket. Proof of ticket purchase is the Electronic Voucher (Itinerary/Receipt) issued for each passenger, containing full information about the air carriage paid by the Client and sent to the email address specified by the Client when placing the Order.
4.9. Any change to the personal data of the Client and/or any passenger (such as surname, given name, date of birth) in a completed Order results in cancellation of the Order and/or loss of validity of the fares agreed in the Order, as such changes require cancellation of the existing Order and placement of a new one. If the Order has been paid and tickets have been issued, refunds shall be processed in accordance with Section 6 of this Offer, with all penalties imposed by the carrier and the Agent’s service fees deducted. Accordingly, the Client assumes all possible commercial risks (placing a new Order, change of fare, refund or non-refund of funds, etc.) associated with errors or inaccuracies in the personal data provided.
4.10. If the Client makes errors in selecting flights and/or travel dates, ticket refunds and reissuance shall be carried out in accordance with Section 6 of this Offer, with all penalties imposed by the carrier and the Agent’s service fees deducted. Accordingly, the Client assumes all possible commercial risks (placing a new Order, change of fare, refund or non-refund of funds, etc.) arising from such errors.
4.11. No preliminary booking shall be deemed completed until the Client has paid for the Order. Preliminary booking does not guarantee seat availability at the specified fare and may be cancelled at any time at the request of the air carrier.
4.12. Once the booking has been paid, the Client agrees to all terms, obligations, and restrictions related to air carriage.
4.13. If the Client wishes to amend or cancel an Order for which tickets have not yet been issued, the Client must immediately contact the Agent to perform such actions. If tickets have already been issued under the Order, the Client may initiate the refund procedure by following the steps described in the “Ticket Refund” section of the Website.
4.14. A Client booking multiple tickets or tickets for third parties/passengers is obliged to communicate all carriage conditions and other necessary information to all passengers participating in the flight. Claims by passengers or the Client against the Agent regarding failure to notify them of carriage conditions or failure to receive other necessary information shall not be accepted.
4.15. Multiple bookings (Orders) with overlapping travel dates involving the same carriers must not be created for the same Client/passenger. The simultaneous existence of multiple Orders with overlapping dates involving the same carriers is referred to as “double booking.” If double booking is detected, the airline is entitled to cancel all duplicate Orders without prior notice, including Orders for which tickets have already been issued. In such cases, refunds shall be processed in accordance with Section 6 of this Offer, with all penalties imposed by the carrier and the Agent’s service fees deducted. Accordingly, the Client assumes all possible commercial risks (placing a new Order, change of fare, refund or non-refund of funds, etc.) associated with creating a “double booking” for any passenger.
4.16. When placing an Order, the Client must take into account that all flights must be taken strictly in the sequence indicated in the booking. Failure of the Client/passengers to appear for any flight shall result in the cancellation of all subsequent flights (segments) without a refund of the paid amount. Depending on the airline, refusal to travel within 48 hours prior to departure may also be considered a no-show (NO SHOW).
4.17. When selecting a flight route, the Client/passenger must independently verify all visa formalities and border-crossing requirements of the countries involved in the carriage. In addition, if the Client/passenger travels with baggage, they must independently verify baggage transfer rules at the transit point.
4.18. Not all fares allow refunds or reissuance of purchased tickets. If the Client requires information regarding refund and reissuance rules for a selected flight option, such information must be clarified with the Agent prior to payment. Paid tickets for seat blocks on scheduled flights are non-refundable and non-exchangeable.
4.19. The surnames and given names of the Client/passengers must be entered by the Client in the Order form exactly as stated in the passport/international passport to be presented at check-in. Changes to names or surnames in an existing Order are technically impossible and result in ticket refund/termination of the carriage agreement and the need for the Client to place a new Order. Ticket refunds shall be processed in accordance with Section 6 of this Offer, with all penalties imposed by the carrier and the Agent’s service fees deducted.
4.20. If the Client/passenger plans to transport special baggage (e.g., animals, sports equipment, oversized cargo, etc.), a request for permission to transport such baggage must be submitted by the Client prior to payment for the ticket. Confirmation of the possibility of transporting such baggage must be obtained from the carrier before issuance of carriage documents, as transportation may be refused.
4.21. If the Client and/or passenger belongs to a special category or requires special transportation conditions (including, but not limited to, pregnant women, passengers with reduced mobility, or passengers requiring special medical attention), transportation must be coordinated with the airline by submitting a request through the booking system or by contacting the Agent.
4.22. In the cases specified in clauses 4.20 and 4.21, the Client is obliged, prior to initiating the booking process on the Agent’s Website, to notify the Agent by any means of the Client’s/passenger’s special conditions or special transportation requirements, as well as the presence of special baggage. Resumption of booking and payment of the ticket price may be made only after the Agent receives confirmation of the possibility of such transportation, as the request may be declined by the carrier.
4.23. The Client must provide contact details in the Order by which the Client or passengers can be contacted in case of emergency throughout the entire trip.
4.24. Each flight included in a paid Order must be reconfirmed by the Client with the Agent from whom the ticket was purchased or with the carrier operating the flight at least 72 hours prior to departure. During reconfirmation, the Client must verify departure and arrival times, flight numbers, and departure and arrival terminals, as these may be changed by the carrier without prior notice.
5. PAYMENT OF THE ORDER
5.1. The price of the Order is indicated on the Website. The Order price is not final and is not guaranteed until the air carrier confirms the availability of the offer specified in the Order and issues the ticket (Itinerary/Receipt). Payment for booked tickets is made in the national currency of the Republic of Uzbekistan — Uzbek soum (UZS).
5.2. The Client shall pay the Order price by bank card, through the payment systems indicated on the Website, or in cash.
5.3. Specifics of payment of the Order by bank card:
5.3.1. The Agent accepts bank cards for payment through the electronic payment system of the Payment Partner. The Client is required to enter the bank card details and initiate card authorization. The system notifies the Client of the authorization result. Funds are debited from the card after booking, immediately prior to ticket issuance. The Agent shall not be liable for any acts or omissions of the Payment Partner, nor for any losses or risks incurred by the Client in connection with payments made via electronic payment systems/the Internet.
5.3.2. Payment of the Order by bank card must be made directly by the Client as the cardholder. If the Client provides the bank card to another person for the purpose of making payment, the Client assumes all risks associated therewith and agrees that such payment shall be deemed made by the Client.
5.3.3. Transmission of information to the electronic payment system is carried out in compliance with all required security measures. The Agent redirects the Client to an authorized server via a secure channel. Information is transmitted in encrypted form and stored only on the specialized server of the Payment Partner’s payment system.
5.3.4. Authorization of bank card transactions is carried out on the Payment Partner’s payment system website. If the Payment Partner has grounds to believe that a transaction is fraudulent, it is entitled to refuse to process such transaction. The Agent shall not be liable for the actions of the Payment Partner.
5.3.5. To prevent unauthorized use of bank cards, all Orders placed on the Website that are subject to payment or have already been paid by bank card may be verified. For the purpose of verifying the identity of the cardholder and their right to use the card, the Client who placed such an Order must, upon request from a Payment Partner’s employee or the Agent’s employee, provide copies of two passport pages of the bank cardholder (the passport page with the Client’s photograph) as well as copies of both sides of the bank card (with the card number concealed except for the last four digits), by fax or by email in scanned form. If the Client fails to provide the requested documents or if there are doubts as to their authenticity, the Agent reserves the right to cancel the Order without providing reasons. If payment has already been made, the Order amount shall be refunded to the Client’s card, less the Agent’s additional fees for Order processing, cancellation, correspondence with the Client, and refund processing.
5.3.6. If the Client, as the bank cardholder, books a ticket for another person (passenger) and pays the Order price using their bank card, the Client must, upon the Agent’s request, send to the Agent’s email address a copy of the bank card and a copy of the cardholder’s passport (pages with the signature and photograph), as well as a letter authorizing the Agent to charge the card in the amount corresponding to the ticket price. If the Client does not have access to email, the documents may be sent by fax to the Agent. If the Client fails to provide the requested documents or if there are doubts as to their authenticity, the Agent reserves the right to refuse to accept payment by this method without providing reasons.
5.3.7. If the Client books tickets for themselves and/or third parties (passengers) and pays the Order price with their bank card for themselves and/or the passengers, the Client is informed of and agrees to the following, and is obliged to inform the passengers accordingly:
— in the event of a refund/reissuance of a ticket issued for a specific passenger, the Agent, in accordance with applicable law, may not refuse the passenger’s request for refund/reissuance (provided such ticket was not initially non-refundable);
— in such case, funds cannot be refunded to the passenger, as the passenger is not the person who made the payment; the corresponding amount (the passenger’s ticket price less all applicable penalties and fees) shall be refunded to the Client’s bank card as the person who paid for the Order;
— the Client shall not receive additional notification from the Agent regarding the reasons for partial refund of the Order payment;
— the Client shall independently resolve settlement matters and any other issues arising with the passengers in connection with this situation.
5.3.8. If the Client requests a refund/reissuance not only for themselves but also for passengers, or only for passengers, the Client must provide handwritten refund/reissuance applications from the passengers or other confirmation of the passengers’ consent to perform such actions. If the Agent has doubts regarding the authenticity of passengers’ applications or their consent expressed otherwise, the Agent is entitled to contact the passengers to confirm their intentions regarding the Order and, until a response is received, either process a refund/reissuance only for the Client’s ticket or suspend any actions until evidence of the passengers’ true intent is obtained, at the Client’s discretion.
5.3.9. When payment is made by bank card, funds shall in all cases be refunded exclusively to the Client’s bank card in accordance with the terms of this Offer.
5.4. Specifics of payment of the Order via a payment system:
5.4.1. The procedure for paying for the Order via a payment system is described in the “How to Pay” section of the Website.
5.4.2. In the event of refund/reissuance of tickets paid for by the method specified in this clause, refunds may be made only by bank transfer to the bank details provided by the Client.
5.4.3. In the event of refund/reissuance of tickets paid for by the method specified in this clause, the rules and restrictions set forth in clause 5.3 of this Offer shall apply.
6. TICKET REFUNDS AND REISSUANCE. SERVICE FEES
6.1. The Client is entitled to cancel the Order at any stage thereof; however, the Client is informed and agrees that cancellation of the Order entails the application of liability as stipulated by this Agreement.
6.2. If the Client decides to cancel an Order for which tickets have already been issued, the Client shall initiate the cancellation process on the Agent’s Website in the relevant section by clicking the “Ticket Refund” button or by contacting the Agent directly using the contact details published on the Website.
6.3. Cancellation of an Order for which tickets have been issued is carried out by the Client by sequentially completing the cancellation procedure in accordance with the instructions published on the Agent’s Website in the “Help” section and in the Order itself. The cancellation procedure also includes the Client completing a written cancellation request and sending it to the Agent by fax or email in scanned form. The Client is informed and accepts that all requests are processed by the Agent on a first-come, first-served basis during the business hours of the refund and reissuance department: on business days from 9:00 a.m. to 6:00 p.m., and on weekends from 10:00 a.m. to 2:00 p.m. (Tashkent time). Processing of the Client’s request may take some time in accordance with the queue order. The Client is obliged to take these conditions into account when submitting requests.
6.4. Completion by the Client of all stages of the cancellation procedure constitutes termination of this Offer by the parties.
6.5. Refund of funds due to the Client (if such refund is possible) shall be made after termination of the Offer, in the manner specified on the Website, in the amount calculated by the Agent, taking into account the refund processing time, carrier penalties, service fees, and the cost of the Agent’s services.
6.6. Refunds to the Client shall be made in non-cash form to the bank card or bank account specified by the Client in the cancellation request, or in cash at the Agent’s office.
6.7. A request for termination of the carriage agreement (ticket refund) may also be submitted by a passenger. However, refunds shall not be paid to the passenger. Funds shall be refunded to the Client as the person who paid for the Order. Financial settlements between the Client and the passenger are outside the scope of the Agent’s responsibility, and claims from passengers regarding non-payment of funds by the Agent shall not be accepted. The Client is obliged to inform the passenger of this condition of the Offer.
6.8. The Agent charges service fees for its services related to ticket issuance, reissuance, and refunds.
6.9. The amount of service fees for ticket issuance services varies depending on the terms of agreements with the carrier operating the booked route, the fare rules applicable to the service, the public offer agreement for carriage with the carrier, and the applicable legislation of the Republic of Uzbekistan. The Agent’s service fees are non-refundable in the event of ticket refunds or any other changes to an already issued Order.
6.10. If the Client requests an urgent cancellation on the day of purchase and the carrier allows ticket cancellation without penalties on the date of issuance, the refund shall be processed without deduction of penalty amounts. Urgent cancellation of purchase and Order cancellation is carried out only if the Client contacts the contact center by telephone on the day of purchase during the working hours of the refund and reissuance department.
6.11. The Client reviews the Order terms during the booking process. If any Order terms are unclear to the Client, including conditions of cancellation, refund, or making any changes to an issued Order, the Client is obliged to clarify the required information with the Agent. Claims related to the Client’s misunderstanding of any Order terms shall not be accepted.
6.12. In the event of a refund of paid ticket(s) by the Client/passenger, the refundable amount shall be transferred to the Client’s specified account/bank card after deduction of applicable fees and the Agent’s actual expenses, in accordance with the rules set forth in Section 5 of this Offer and the applicable legislation of the Republic of Uzbekistan. Actual expenses include costs incurred by the Agent for the purpose of organizing fulfillment of the Client’s Order, including payment of penalties to carriers, payments to entities providing ticket issuance services, and service fees charged by the Agent for the provision of its services.
7. LIABILITY OF THE PARTIES
7.1. All information relating to schedules, seat availability on flights, fares and rules for their application, as well as other conditions for the provision of the offered services, is published on the Agent’s Website strictly as presented in the booking systems of the direct service providers or their authorized representatives. The Agent does not have the ability to independently verify the information provided by service providers and cannot guarantee the absence of inaccuracies therein; therefore, the Agent shall not be liable to the Client for any erroneous service-related information, nor for any damage or losses incurred by the user as a result of errors in such information. If the carrier provides fare rules in a foreign language, the Agent shall not be responsible for the Client’s independent translation thereof; additional information and consultations may be obtained by the Client by contacting the Agent using the contact details published on the Website.
7.2. The Agent shall not be liable for adverse consequences or losses arising from events and circumstances beyond its control, as well as for actions (or inaction) of third parties, including but not limited to the following cases:
— inability to perform assumed obligations due to inaccuracy, insufficiency, or untimely provision of information and documents by the Client, or due to the Client’s violation of the terms of this Offer or document requirements;
— actions of carriers (changes, cancellations, rescheduling, delays of departures of aircraft, trains, buses, or other means of transport), as well as for the safety, loss, or damage of baggage, cargo, valuables, and documents of the Client and/or passengers during the entire trip. In such cases, liability to the Client and/or passengers shall be borne by the carriers in accordance with international rules and the applicable legislation of the Republic of Uzbekistan. Claims of the Client and/or passengers shall be considered by the carriers based on international carriage rules;
— actions of payment systems in the event of payment delays due to circumstances beyond the Agent’s control;
— actions of customs and immigration authorities;
— restrictions imposed by competent authorities on the Client’s and/or passenger’s right to leave the Republic of Uzbekistan;
— actions of foreign consulates, including delays, refusals, or changes in the timeframes for issuance of entry visas;
— consequences of the Client’s and/or passenger’s violation of customs and border formalities, travel and baggage transportation rules, as well as special rules of conduct in the country of temporary stay;
— absence of travel documents issued to the Client and/or passenger by the Agent;
— failure of the Client and/or passengers to appear on time or delays for flight check-in or arrival at the place of aircraft departure;
— non-compliance by the Client and/or passengers with the rules of conduct on board aircraft established by the carrier;
— absence of duly issued international passports and/or documents regulating the travel of children at the time of commencement of the trip;
— authenticity and correctness of documents (accuracy and completeness of the information contained therein).
7.3. The Client (passenger(s)) confirms and warrants that they are aware of and agree with the following:
— the carriers’ rules of carriage and fare application conditions, including ticket refund and reissuance conditions;
— the requirements applicable to international passports and other formal documents, including the remaining validity period of an international passport required for obtaining a visa and entering the country of destination;
— the obligation to comply with customs and border regulations;
— the fact that the Client (passenger(s)) bears full responsibility for the validity of international passports, consents for the departure of minor children, and other documents required for crossing borders, as well as for the accuracy of the information contained therein;
— the fact that the Client (passenger(s)) independently familiarize themselves with visa requirements for the countries involved in the carriage;
— the fact that deportation of a passenger with invalid entry or exit documents shall be carried out solely at the expense of the Client (passenger(s)); the Client (passenger) must independently obtain the necessary information from the relevant consulate;
— and assumes full responsibility for preparing all documents required for the trip. The Client (passenger(s)) must familiarize themselves with and comply with all requirements of the destination country, including requirements for documents necessary for departure and arrival, visa requirements, documents required for the travel of children or animals, permits for the export of weapons, works of art, and other permits and approvals. The Agent shall not be liable for the passenger’s lack of knowledge or failure to comply with such requirements.
7.4. The Parties shall be released from liability for improper performance or non-performance of obligations under this Offer in the event of force majeure circumstances.
7.5. Upon the occurrence (and termination) of the circumstances specified in clause 7.4 of this Offer, the Party for which performance of obligations under this Agreement becomes impossible shall immediately notify the other Party. Failure to notify or untimely notification of such circumstances shall deprive the Parties of the right to refer to such circumstances and shall not release them from liability under this Offer. The time for performance of obligations by the Parties under this Offer shall be extended proportionally to the duration of such circumstances. If such circumstances continue for more than fourteen (14) days, each Party shall have the right to refuse further performance of obligations under this Agreement. The existence of such circumstances shall be confirmed by relevant decisions of the state authorities of the Republic of Uzbekistan.
7.6. Upon the occurrence of the said circumstances, the Parties shall be entitled to seek termination of the Offer through judicial proceedings.
8. CONFIDENTIALITY
8.1. Provision of Information by the Client
8.1.1. When registering on the Website and/or booking on the Website without registration, the Client provides the following information: surname, given name, email address, and a password for access to the Website.
8.2. By providing their personal data during registration on the Website and/or booking without registration, the Client consents to the processing of such data by the Agent.
8.3. The Agent reserves the right to transfer the Client’s personal data to the carrier and other third parties involved in the arrangement and/or performance of transportation.
8.4. The Agent uses the information:
— to register the Client on the Website and/or to process an Order without Client registration on the Website;
— to fulfill its obligations to the Client;
— to evaluate and analyze the operation of the Website.
8.5. Disclosure of Information Received by the Agent
8.5.1. Disclosure of information in accordance with reasonable and applicable legal requirements shall not be deemed a breach of obligations.
8.5.2. The Agent shall not be liable for information provided by the Client on the Website in a publicly accessible form.
9. MISCELLANEOUS
9.1. The Parties shall endeavor to resolve all disputes arising through negotiations. If no agreement is reached, the dispute shall be referred to the competent court at the location of the Agent.
9.2. Recognition by a court of the invalidity of any provision of this Agreement shall not entail the invalidity of the remaining provisions.
9.3. By entering into this Agreement, the Client unconditionally accepts the Agent’s Public Offer and guarantees full payment of the Order, including all applicable taxes and fees.